The Property Redress Scheme

We are a member of Property Redress Scheme for Residential Estate Agents and copy of their Code of Practice and the Consumer Guide is available from

Dispute Resolution

If feel we have breached the rules of conduct demanded by the PRS Scheme in any way, we would ask that you attempt to resolve any dispute with us first, as recommended by The PRS guidelines which state:

When making a complaint, our members and consumers will both benefit from our simple three stage process to resolve the complaint:

  1. The member will first be given an opportunity to resolve the complaint directly
  2. We will then offer an negotiated resolution service
  3. If needed, we will make a formal decision on the complaint

For more information on The Property Redress Scheme governing principles – please see